Dear LPG

They say that many of the people who have home telephones these days only really have them because they are part of a package which includes broadband and non-Freeview TV, and I suppose that I am part of that majority because I do use my mobile phone more often than I do the house phone.

For me it is the extra sport channels, and my service provider recently updated their TV viewing boxes.  I got a letter which said that the change-over would be free and all I had to do is either get online or phone them. 

I picked up the phone straight away, but then there was the message about how important my call was to them followed by the music, so I decided to “have a go’ online.  It had been some time since I last tried this without a telephone and I remember having to register back then and of course there was a password that I really didn’t remember after all that time.

I gave up and picked the phone up again, and in the end I got through.  The first question I was asked was what my telephone password was.  I had no idea  what that was either, which meant that I spent a lengthy time answering the really odd questions needed for them to be sure that I am me, and after taking the order for my new box, the advisor I was talking to told me that they would send me a new password by post.

The password came and so did the new television set top box,  and the latter works beautifully, but I decided to try the password they gave me on the internet and I got truly mixed up.  It was then that I realised that the telephone password I had been sent has nothing to do with the internet password, and recovering that was a whole different story.

I now know that sometimes even though you are dealing with the same company, bank or organisation, the passwords can be the same but in many cases they are completely different, and I wanted to share that little bit of information with my fellow readers. 

KT, Beckenham